Privacy Policy

Dearest Guest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wedding guest messaging service at dearestguest.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

Information You Provide

• Account Information: Name, email address, and password when you create an account
• Wedding Details: Wedding date, venue names and addresses, ceremony and reception times
• Guest Information: Guest names and phone numbers that you upload for messaging
• Payment Information: Billing details processed securely through Stripe (we do not store your full credit card number)
• Communications: Messages you send through our Service and any correspondence with us

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns
• Log Data: IP address, access times, and referring URLs

We use the information we collect to:

• Provide and maintain our Service
• Send SMS messages to your wedding guests on your behalf
• Process payments and send transaction confirmations
• Send you service-related communications (confirmations, updates, security alerts)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

Our core service involves sending SMS text messages to your wedding guests. By using our Service:

• You confirm that you have obtained consent from your guests to receive SMS messages about your wedding
• Messages are sent through Twilio, our SMS service provider
• Message frequency depends on your selected messaging schedule (typically 4-6 messages per guest)
• Standard message and data rates may apply to recipients
• Guests can reply STOP to opt out of future messages

We do not use guest phone numbers for marketing purposes or share them with third parties except as necessary to deliver the Service.

We use trusted third-party services to operate our business:

Twilio (SMS Delivery)

We use Twilio to send SMS messages. Twilio processes phone numbers and message content to deliver texts. See Twilio's Privacy Policy.

Stripe (Payment Processing)

We use Stripe to process payments. Stripe collects and processes payment information according to Stripe's Privacy Policy.

Supabase (Data Storage)

We use Supabase to store account and wedding data securely. See Supabase's Privacy Policy.

Analytics Services

We use analytics services to understand how our Service is used:

• Google Analytics: Website traffic and behavior analysis
• Meta Pixel: Advertising measurement and optimization
• TikTok Pixel: Advertising measurement and optimization
• Amplitude: Product analytics and user behavior

These services may use cookies and similar technologies. You can opt out of personalized advertising through your browser settings or industry opt-out tools.

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Wedding and guest data is typically retained for 12 months after your wedding date, after which it is automatically deleted. You can request earlier deletion by contacting us.

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Access controls and authentication
• Regular security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at dearestguest@cloudybook.com.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, and the right to request deletion.

We do not sell personal information to third parties.

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: dearestguest@cloudybook.com
• Website: www.dearestguest.com